Frequently Asked Questions
Everything you need to know about your TOV Furniture experience
What is the standard shipping timeframe for furniture orders?
Most in-stock items ship within 3-5 business days. Transit times vary by location, but typically take 1-2 weeks for large furniture pieces delivered via our specialized freight partners.
Do you offer White Glove Delivery services?
Yes, White Glove Delivery is available for an additional fee at checkout. This service includes room-of-choice delivery, assembly, and removal of all packaging materials.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that return shipping fees and a restocking fee may apply.
Are your products covered by a warranty?
Every TOV Furniture piece comes with a one-year limited warranty against manufacturing defects in materials and workmanship under normal household use.
How can I care for and clean my velvet furniture?
We recommend regular vacuuming with a soft brush attachment to remove dust. For spills, blot immediately with a clean, dry cloth. Avoid harsh chemicals and professional cleaning is recommended for deep stains.
Do you offer financing options for larger purchases?
Yes, we partner with Affirm to provide flexible payment plans, allowing you to pay for your furniture over time with monthly installments.